Terms & Services
Last updated: 5 June 2025
These Terms & Conditions govern the use of AltroPlus’s website and services.
Section 1 – Scope of Application
1.1 All services, deliveries, offers, and contractual relationships provided by AltroPlus (“AltroPlus”, “we”, “our”, or “us”) are governed exclusively by these Terms & Conditions.
1.2 Any terms and conditions of the customer that deviate from, conflict with, or supplement these Terms & Conditions shall not apply, even if AltroPlus does not expressly object to them in an individual case.
1.3 Verbal agreements, representations, or assurances made by employees, contractors, or representatives of AltroPlus – other than managing directors or duly authorized signatories – shall not be legally binding unless confirmed in writing.
Section 2 – Offers and Conclusion of Contract
2.1 All information relating to services, pricing, performance specifications, or availability published on our website, marketing materials, presentations, or other communications is non-binding and subject to change.
2.2 A contract between AltroPlus and the customer shall only be concluded upon written confirmation, acceptance of a proposal, execution of a service agreement, or commencement of service delivery by AltroPlus.
2.3 Orders, service requests, or proposals submitted by the customer shall remain binding for a period of fourteen (14) calendar days unless otherwise agreed. AltroPlus may accept such orders within this period.
Section 3 – Prices, Billing, and Payment Conditions
3.1 All prices are stated exclusive of taxes, duties, or levies unless expressly indicated otherwise. Applicable taxes shall be charged in accordance with relevant laws and regulations.
3.2 AltroPlus operates primarily on a usage-based, subscription-based, or project-based billing model, depending on the agreed services.
3.3 Any promotional credits, trial credits, or introductory usage allowances are granted voluntarily and without legal entitlement. Such credits may only be used once per customer unless expressly agreed otherwise.
3.4 The customer shall not be entitled to set-off, retention, or withholding of payments unless the counterclaim is undisputed or legally established by a final court decision.
3.4 Purchased compute credits, usage units, or service entitlements are non-transferable, may not be resold, and may not be assigned to third parties without prior written consent from AltroPlus.
3.6 AltroPlus reserves the right to define maximum transaction limits, usage thresholds, or billing caps for operational, compliance, or risk management purposes.
Section 4 – Enterprise and Promotional Programs
4.1 AltroPlus may offer promotional programs, pilot programs, academic programs, or enterprise-specific pricing at its sole discretion.
4.2 Such programs are subject to separate eligibility criteria and may be modified, suspended, or terminated at any time.
4.3 Promotional or discounted usage may not be used for commercial resale, outsourcing, or third-party service provision unless expressly permitted in writing.
Section 5 – Service Availability and Delivery
5.1 AltroPlus provides cloud-based services that depend on technical infrastructure, connectivity, and third-party components. While we aim for high availability, uninterrupted service cannot be guaranteed.
5.2 In the event of delays, interruptions, or service degradation, the customer shall grant AltroPlus a reasonable remediation period before asserting claims, unless mandatory law provides otherwise.
Section 6 – Cloud Computing and Rendering Services
6.1 AltroPlus provides GPU cloud compute, cloud rendering, AI optimization, and related infrastructure services for business customers.
6.2 The customer is responsible for:
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- Ensuring lawful ownership or licensing of all software, data, and content submitted
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- Ensuring compatibility with supported environments
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- Maintaining appropriate security and access controls on their end
6.3 AltroPlus does not verify customer content for legality, intellectual property compliance, or correctness.
6.4 Rendered outputs, compute results, or generated data may be temporarily stored for operational purposes and deleted after a defined retention period unless otherwise agreed.
Section 7 – Warranty and Liability
7.1 AltroPlus shall be liable only in cases of breach of essential contractual obligations. Liability shall be limited to damages foreseeable at the time of contract conclusion and typical for the nature of the contract.
7.2 AltroPlus shall not be liable for:
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- Loss of data or content
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- Business interruption
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- Loss of profit or revenue
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- Indirect or consequential damages
7.3 The above limitations shall not apply in cases of:
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- Willful misconduct or gross negligence
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- Injury to life, body, or health
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- Mandatory statutory liability
Section 8 – Intellectual Property and Rights
8.1 All intellectual property rights relating to the AltroPlus platform, software, systems, and documentation remain the exclusive property of AltroPlus.
8.2 Customer content remains the property of the customer. By using the services, the customer grants AltroPlus a limited, non-exclusive right to process such content solely for service delivery.
Section 9 – Language and Applicable Law
9.1 The contractual language shall be English.
9.2 These Terms & Conditions and all contractual relationships shall be governed by the laws of Hong Kong Special Administrative Region, excluding conflict-of-law provisions.
Section 10 – Jurisdiction
10.1 If the customer is a merchant, legal entity, or public institution, exclusive jurisdiction for all disputes shall be the courts of Hong Kong SAR.
10.2 AltroPlus shall also be entitled to initiate proceedings at the customer’s place of business or general jurisdiction where permitted by law.
Section 11 – Final Provisions
11.1 Should any provision of these Terms & Conditions be invalid or unenforceable, the remaining provisions shall remain unaffected.
11.2 Amendments or supplements to these Terms & Conditions must be made in writing.